Get In Touch

+44 7341 445 568

sales@retail-centre.com

Unit 8 Chesterfield Small Business Centre, Pottery Lane West, Chesterfield, Derbyshire, S41 9BN, United Kingdom 

Frequently Asked Question!

Yes, you will contacted from courier company prior delivery. You can schedule the delivery accordingly.

Yes, you can contact with customer service team and they will provide you order invoice immediately.

In general, you will receive your order within the chosen shipping method.

For DAP shipments, the delivery time will vary depending upon the completion of customs clearance.

We use DHL, FedEx and Betacourier for shipment delivery.

In rare cases, these shipping company also use third party service within destination country.

Below payment options are available for every country.

  • PayPal
  • Bank Transfer
  • Crypto Currency
  • VISA/Master Card

Currently, Cash on delivery payment option is not available. Same will be available in near future.

We do not charge anything extra apart from the shipping and customs charges. Your bank may charge for the difference in currency as the transaction amount will take place in US dollars ($) from your account.

You need to pay shipping charges and customs Duties &Taxes/VAT/other charges apart from the product price for your order. 

For most countries, customs charges are not taken upfront.

Regrettably, we do not have an exchange policy, we can only provide refund in case you received damaged, defective  product after complete investigation done by the concerned department.

The upload link will be provided on the email when you contact our support team.

If you receive a damaged or defective item, you may return your product within 7 days from the delivery. The product should return in unused/resalable condition to be eligible for a refund. The product should return in original packaging along with all the accessories and gifts received in the shipment. You will get a link in the email to upload the below details before accepting the return.

 

– Photos/Video of the product

– Photos of the shipment box and product package

– Photos of shipping label invoice

In the unlikely event, if product delivered is damaged/defective , you can return your product. The product should be returned in a resalable & unused condition. The item must be in the original packaging and returned with any accessories or free gifts within 7 days from the day it was delivered.

There are three scenarios for order cancellation:

  • If the shipment has been created/processed from the seller: Partial shipping fees will be deducted and rest of the amount will be refunded.
  • If the shipment has not been created/ processed by the seller: Full refund will be processed.
  • If the shipment left for your country, we cannot cancel your order.
  • For upfront customs charges, no other charges will be taken
  • For customs charges not taken upfront, following charges may be collected by the courier company:
  1. Disbursement charges
  2. Bonded Storage
  3. Taxes

Shipping company will take care of customs clearance procedure but in case, there is a need for declaration or additional documents, you need to provide those documents to the shipping company so they can present it to customs authority.

In rare cases, a shipment can be stuck in customs and there is a need for declaration or additional documents from you. If you are failed to provide the requested declaration or additional documents then we will not be able to offer any refund from our side because the shipment will be confiscated by the customs authorities.

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